Cancellation & Refund Policy – DryFishKart
At DryFishKart, we work hard to deliver fresh, high-quality dry seafood with safe and hygienic packaging. Since our products are perishable, we have a strict cancellation and refund policy in place.
1. Order Cancellation
- You can cancel your order within 1 hour of placing it.
- After 1 hour, your order will be processed and packed, and cannot be cancelled under any circumstances.
2. How to Cancel Your Order
To request cancellation (within 1 hour of order placement):
- 📞 Call or WhatsApp us at +91 9666990721
- 📧 Email us at dryfishkart@gmail.com
- Provide your Order ID and the reason for cancellation
3. Refund Policy (for Cancellations Only)
- If your cancellation is accepted within 1 hour, a full refund will be processed.
- Refunds will be issued via Razorpay, to the original payment method (UPI, credit/debit card, net banking, or wallet).
- Refunds are typically processed within 5–7 working days, depending on your bank/payment provider.
4. No Refund After Dispatch
- Once the order is packed or shipped, it cannot be cancelled or refunded, as the products are perishable.
- We do not offer refunds for delivery delays caused by courier partners or if the customer is unavailable at the time of delivery.
5. Bulk Orders & Discounts
- Orders placed under bulk purchases, festival offers, or discounts are not eligible for cancellation or refund.
6. Contact Us
If you need help with a cancellation or refund:
DryFishKart Support
📧 Email: dryfishkart@gmail.com
📞 Phone/WhatsApp: +91 9666990721
We’re here to assist you.