Refund & Return Policy – DryFishKart
At DryFishKart, we take pride in delivering fresh, hygienic, and high-quality dry seafood to your doorstep. All our products are handled with the utmost care and are sourced directly from reliable fishermen and coastal markets to ensure authenticity and freshness.
1. No Return Policy
Due to the perishable and consumable nature of dry seafood, we do not accept any returns once the product has been delivered. This includes both opened and unopened packages. This policy is in place to maintain hygiene, quality, and safety for all our customers.
2. No Refund Policy
We follow a strict no-refund policy. This is because:
- Dry seafood is a delicate, consumable item that cannot be resold or reused.
- We ensure proper quality checks, hygienic handling, and safe packaging before dispatch.
- Once shipped, we cannot verify the storage conditions, which may affect the product’s quality.
Please place your order only if you agree with this policy.
3. Damaged or Tampered Packages
If your package appears physically damaged or tampered during delivery:
- You must contact us within 24 hours of receiving the order.
- Provide photo and/or video evidence of the damaged packaging and product.
- While refunds or replacements are not guaranteed, we will review such complaints on a case-by-case basis and take appropriate steps, including escalating the issue to our delivery partners.
4. Our Quality Commitment
- All products are sun-dried, cleaned, and packed in food-grade, sealed materials.
- We maintain strict hygiene standards at every stage — from sourcing to dispatch.
- Our goal is to offer you safe and authentic dry seafood, directly from the source.